Just Dead Wrong
In so many ways Tuesday night was good night in the City of Rugby. The Volleyball team continued their winning ways. The City Council had their budget meeting to explain why there was need to increase taxes this year for the city’s part of the real estate tax levy. All the council members showed; there was a full house with citizens and business people looking for answers to their questions. The city did a very nice job presenting the reasons why they need to raise taxes, and there were great questions posed to the City Council by business people and citizens alike. It truly was government at its best.
Unfortunately, there was one local businessperson who took the opportunity to disparage the businesses of Rugby and their commitment to customer service. She made these assertions under the guise that the sales tax revenue for the city must be plummeting because businesses are driving people out of town to shop. All I can say that her experience is way different than mine, and it saddens me that though it was her right to do so she used this forum to express such a negative opinion.
First let’s get the sales tax revenue straight. Sales tax revenues over the last four years have risen, not fallen. So her projected fact that businesses are driving people away and sales tax revenue “must be plummeting” is blatantly false.
When it comes to opinions, well as they say everyone is entitled to one and I can’t dispute an “opinion” someone may have. What I can tell you that taking my own experiences into consideration, her conclusion is just dead wrong!
Before I was the editor of the Pierce County Tribune I was a guest of this city, along with my better half Terry, and spent time checking it out to see if I wanted to make this move away from my family to Rugby. No one knew who I was and, fortunately enough, I had a choice whether to come and become editor. I did not have to take the position out of financial necessity.
One of the things that I always judge when I go to new surroundings are how the business community, especially retail outlets, performs. With most of my life running large customer service-orientated companies, bad service is a pet peeve of mine and I am very cognizant of it.
What I found in Rugby was an absolutely charming community with great little shops and proprietors that care about their customers’ well-being. Shops and businesses like The Brown Lantern, St. Michel Furniture, Hardware Hank, Rockin’ Relics, Subway, Thrifty White Drug, Leevers, I Design, Solid Ground, Borth’s, Hair Emporium, Salon Studio, Holly’s Stitches n Crafts, Dakota Farms, Cindy’s Country Cupboard, Ellie Ann’s and the Coffee Cottage, just to name a few. I could name more, but I hope you get the point. I want to take time to thank all these businesses for the wonderful service you have given my family and me.
I am sorry this person has had such a bad experience that she feels her money is better spent outside the community, all I can say is it isn’t. We need her and every person in Rugby to believe in this wonderful little town. We need every person in this town to spend their money locally when they can by choice, because they care. We need every person if they have had a bad experience to seek out the manager or the owner of the establishment and let them know your experience so they can fix it. You can’t fix something if you do not know it is broken. I know that as editor of the PCT I have my critics and I have become better at my job because they cared enough to tell me when they felt I fell below the standards set by previous editors.
All I can say to this person don’t give up on Rugby and it won’t give up on you. Care enough to help make this town better, even if it is tough love with an owner of a business in a one-on-one conversation. Let’s work together so the children of Rugby will have hometown that they will be proud to come home to.
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