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Post office worker awarded Customer Service Award

By Angie Reinoehl - Staff Writer | Mar 23, 2024

Submitted Photo Kim Morgan stands next to a U.S. Postal Service mailbox in Rugby holding one of the gifts she received for earning the Rugby Chamber of Commerce’s Customer Service Award..

Kim Morgan, a U.S. Postal Service worker has earned the Rugby Chamber of Commerce’s monthly Customer Service Award for displaying exemplary customer support skills.

Morgan has been with the post office for nearly three years but prior she said she had always been drawn to face-to-face jobs.

“Customer service is kind of my thing,” she said. “I love, love people. I love working with people, I love making them smile. When I make them smile, it makes my heart happy and who doesn’t want their heart to be happy?”

Morgan said she was nominated by multiple anonymous individuals who noted she always greeted customers by name. Another individual said they witnessed Morgan serving a customer who was upset about a missing package. The individual said by the time the customer left they were smiling.

“I do my job and I treat people the way that I would hope to be treated – I think that’s the best way to live your life. If you treat people the way that you want to be treated and you talk to them the way that you would hope someone would talk to you, everything’s good. I love my job, I have a great job and I love it and I love people,” Morgan said.

Morgan is originally from California but moved to North Dakota 14 years ago after visiting Minot with a friend. She said she fell in love with the people of the state, saying they were more outwardly friendly than people from large cities. Upon returning home from the visit, Morgan said she packed her bags and hopped on a train to Minot where she resided for a few years before moving to Rugby.

Outside of her work at the post office, Morgan is active in the community and annually raises funds for the Pierce County Food Pantry. Every year, just before Thanksgiving or Christmas, Morgan holds a freewill offering bake sale. She keeps the baked goods accessible to lower-income families by not requiring a minimum donation.

“I will never charge. I want that family that maybe doesn’t have enough to get goodies when they would like to to be able to come to my bake sale to get a whole cake or whatever for a couple bucks if that’s all they have. It’s a win-win in my book,” she said.

Last year Morgan raised around $800, “I love doing charity work. I love my community and I would like to help it as much as I can,” she said.